Terms and Conditions
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel your appointment, we respectfully request at least 48 hours’ notice.
Any cancellation made less than 48 hours prior to your appointment will result in a cancellation fee. The amount of the fee will be equal to 30% of your booked service.
If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient for you.
Failure to arrive for your booked appointment will result in the same cancellation fee being charged.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be waived or applied to future services. This will be reviewed on a case-by-case basis.